Refund Policy
- Purpose of This Policy
This Refund, Cancellation & Rescheduling Policy (“Policy”) explains the terms under which learners may request:
- Refunds
- Cancellations
- Program rescheduling
This Policy is designed to ensure transparency, fairness, and clarity for all learners enrolling in programs offered by FASSO Academy LLP.
- Scope & Applicability
This Policy applies to:
- All paid courses, training programs, certifications, workshops, and webinars
- Online, hybrid, and recorded programs
- Payments made through the FASSO Academy LLP website or authorized channels
- By enrolling in any program, the learner agrees to be bound by this Policy.
- 3. General Principles
- 3.1 All refund, cancellation, and rescheduling requests must be submitted in writing through the designated official communication channels.
- 3.2 Refunds are processed only to the original mode of payment.
- 3.3 Taxes, payment gateway charges, and administrative fees may be non-refundable, as applicable.
- Cancellation by Learner
- 4.1 Cancellation Before Program Commencement
- Any valid reason for cancellation must be officially notified in writing at least 7 days prior to the program commencement date.
- No cancellation requests will be accepted within 7 days of the program start date, regardless of the reason.
- All approved refunds will be processed after deducting payment gateway charges, bank charges, and administrative fee, where applicable.
- 4.2 Cancellation After Program Commencement
- No refund shall be provided;
- This applies regardless of attendance, participation, or completion status.
A learner may cancel their enrollment before the official start date of the program, subject to the following conditions:
General Conditions
Refund Eligibility Table
Timing of Cancellation Refund Eligibility Within 48 hours of payment and before program commencement Full refund, excluding payment gateway, transaction charges, and 10% administrative fee More than 48 hours after payment but before program commencement, and with written notification at least 7 days prior Partial refund, after deduction of payment gateway charges and 20% administrative fee Less than 7 days before program commencement No refund applicable
Once the program has commenced:
- Non-Refundable Programs:
The following are strictly non-refundable:
- Recorded / self-paced courses once access is granted
- Webinars, workshops, or short-duration programs
- Discounted, promotional, or special-offer enrollments
- Complimentary or free programs
Once access is provided or the program has commenced, no refund, cancellation, or transfer request will be accepted, regardless of participation, attendance, or completion status.
- Rescheduling by Learner
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6.1 Eligibility for Rescheduling
Learners may request to reschedule their enrollment to a future batch only if all of the following conditions are met:
- The request is submitted before the program commencement date; and
- Seats are available in the requested batch.
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6.2 Rescheduling Conditions
- Rescheduling is permitted only once, unless otherwise approved by FASSO Academy LLP at its sole discretion.
- Rescheduling may be subject to an administrative fee, as determined by FASSO Academy LLP.
- After the program has commenced; or
- Once access to recorded or digital content has been provided.
6.3 Non-Eligibility for Rescheduling
Rescheduling requests will not be accepted under the following circumstances:
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Cancellation or Rescheduling by FASSO Academy LLP
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7.1 Right to Cancel, Postpone, or Reschedule
FASSO Academy LLP reserves the right to cancel, postpone, or reschedule any program due to operational, academic, regulatory, or unforeseen circumstances, including but not limited to instructor unavailability, low enrollment, technical issues, or force majeure events.
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7.2 Learner Options in Such Cases
In the event of cancellation or rescheduling by FASSO Academy LLP, learners shall be entitled to one of the following options:
- Rescheduling to the next available batch of the same or equivalent program; or
- A full refund of the program fee paid excluding non-refundable taxes or statutory charges, if applicable
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Exceptional Circumstances
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8.1 Discretionary Consideration
Refund or rescheduling requests arising from exceptional circumstances, such as medical emergencies or other unforeseen situations, may be considered solely at the discretion of FASSO Academy LLP.
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8.2 Supporting Documentation
Learners may be required to provide valid supporting documentation to substantiate such requests. Approval, if granted, shall be subject to internal review and policy compliance.
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- Refund Processing Timeline
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9.1 Approved refunds shall be processed within 5–7 working days from the date of approval.
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9.2 Actual credit timelines may vary depending on:
- Payment gateway
- Bank processing time
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No Guarantee of Outcomes
- Dissatisfaction with course content, delivery method, or trainer performance
- Changes in personal circumstances, including time constraints or personal commitments
- Lack of expected outcomes, including but not limited to employment, promotion, salary increase, business growth, or income generation
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Abuse & Misuse
FASSO Academy LLP reserves the right to:
- Reject any refund or rescheduling requests; and/or
- Suspend or terminate access to any program or service
in cases of misuse, abuse of policy, misrepresentation, fraudulent activity, or violation of terms and conditions.
Such actions may be taken without prior notice, and no refund shall be issued in such circumstances.
- Policy Amendments
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12.1 Right to Amend
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12.2 Applicable Version
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Contact & Support
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Acceptance of Policy
By enrolling in any program offered by FASSO Academy LLP, you confirm that you have read, understood, and agreed to the terms and conditions outlined in this Refund, Cancellation, and Rescheduling Policy.
Enrollment in any program shall constitute full acceptance of this Policy, including all amendments and updates published on the official FASSO Academy LLP website.
This Policy forms an integral part of the Terms & Conditions governing all programs offered by FASSO Academy.
Refunds shall not be granted on the basis of the following reasons:
FASSO Academy does not guarantee any specific results, career outcomes, financial benefits, or professional advancement arising from participation in any program.
Outcomes may vary depending on individual effort, prior experience, background, engagement level, and external factors beyond the Academy’s control.
FASSO Academy LLP reserves the right to modify, update, or amend this Policy at any time, at its sole discretion, without prior notice.
The version of this Policy published on the official FASSO Academy LLP website at the time of enrollment shall be deemed valid, binding, and applicable to the learner.
For any inquiries related to refunds, cancellations, or rescheduling, please contact:
FASSO Academy LLP
Email:support@fassoacademy.com | contact@fassoacademy.com
Mobile: Ind +91 98 95 01 1983 | +91 75 10 37 7914
Our support team will review your request and respond within a reasonable timeframe, in accordance with this Policy.